Exchange & Return Policy

At TJ Asian Store, customer satisfaction is very important to us. We aim to provide high-quality products and reliable service with every order. If you experience any issue with your purchase, please review our Exchange & Return Policy below.

Damaged or Incorrect Items

If you receive a damaged, faulty, or incorrect item, please contact us within 48 hours of receiving your order.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Clear photos of the product
  • A brief description of the issue

Once reviewed, we may offer:

  • A replacement product
  • Store credit
  • A full or partial refund

Non-Returnable Items

Due to hygiene and food safety regulations, we cannot accept returns or exchanges on:

  • Fresh produce
  • Frozen or refrigerated products
  • Perishable food items
  • Opened or used products
  • Items without original packaging
  • Products damaged after delivery

Exchange Policy

Exchanges are only available for products that are:

  • Damaged during delivery
  • Defective
  • Incorrectly supplied

All exchange requests are subject to review and approval.

Refund Process

Approved refunds will be processed to the original payment method used during purchase.

Please allow several business days for the refund to appear in your account depending on your bank or payment provider.

Order Cancellations

Orders may only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled.

If you wish to cancel an order, please contact us as soon as possible.

Delivery Issues

Please ensure your delivery address and contact details are accurate when placing an order.

TJ Asian Store is not responsible for:

  • Delays caused by courier services
  • Failed deliveries due to incorrect customer information
  • Missed deliveries caused by customer unavailability

Contact Us

If you have any questions regarding exchanges, returns, or refunds, please contact our customer support team through our website contact page.

We appreciate your trust in TJ Asian Store and thank you for shopping with us.