Terms and Conditions

Introduction

Welcome to TJ Asian Store. By accessing and using our website, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our website or placing an order.

These Terms and Conditions govern your use of our website and the purchase of products from TJ Asian Store.

About Us

TJ Asian Store is an online and in-store grocery business providing Asian food products, groceries, beverages, household items, and related products to customers across the UK.

Use of Website

By using this website, you confirm that:

  • You are at least 18 years old or using the website under the supervision of a parent or guardian.
  • The information you provide is accurate and complete.
  • You will not use this website for unlawful or fraudulent purposes.
  • You will not attempt to damage, disrupt, or misuse the website.

We reserve the right to refuse service, terminate accounts, or cancel orders if we believe a customer has violated these Terms and Conditions.

Products and Availability

We aim to ensure all product descriptions, prices, and images are accurate. However:

  • Product packaging may vary from images shown on the website.
  • Certain products may occasionally be unavailable.
  • We reserve the right to limit quantities purchased.
  • Prices and availability may change without notice.

All products are subject to availability.

Orders

When you place an order through our website, you will receive an order confirmation email. This confirmation does not guarantee acceptance of the order.

We reserve the right to:

  • Cancel or refuse any order
  • Limit quantities purchased
  • Request additional verification before processing orders

If your order is cancelled after payment, a full refund will be issued.

Pricing and Payments

All prices displayed on the website are in GBP (£) and include applicable VAT where required.

We accept secure online payments through approved payment providers. By placing an order, you confirm that you are authorised to use the chosen payment method.

TJ Asian Store is not responsible for payment processing errors caused by third-party payment providers.

Delivery

We aim to process and deliver orders within the estimated delivery timeframe. However, delays may occur due to circumstances beyond our control.

Please ensure your delivery address and contact details are correct when placing an order.

We are not responsible for:

  • Delays caused by courier companies
  • Incorrect delivery information provided by customers
  • Failed deliveries due to customer unavailability

Returns and Refunds

Customer satisfaction is important to us. If you receive damaged, incorrect, or faulty products, please contact us within 48 hours of delivery.

Due to the nature of grocery products, we may not accept returns for:

  • Perishable items
  • Opened food products
  • Frozen or refrigerated items
  • Products damaged after delivery

Approved refunds will be processed to the original payment method.

Intellectual Property

All content on this website including logos, images, text, graphics, and design remains the property of TJ Asian Store unless otherwise stated.

You may not copy, reproduce, distribute, or use website content without written permission.

Privacy

Your privacy is important to us. Any personal information collected through the website will be handled in accordance with our Privacy Policy.

Limitation of Liability

TJ Asian Store will not be liable for any indirect, incidental, or consequential damages resulting from the use of our website or products.

We do not guarantee that the website will always be available, secure, or error-free.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, policies, or practices of external websites.

Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time without prior notice.

Continued use of the website after changes are posted constitutes acceptance of the updated Terms and Conditions.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales.

Any disputes arising from the use of this website shall be subject to the jurisdiction of the courts of England and Wales.

Contact Us

If you have any questions regarding these Terms and Conditions, please contact TJ Asian Store through our website contact page.

Thank you for shopping with TJ Asian Store.