Returns Policy

At TJ Asian Store, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our Returns Policy below.

Return Eligibility

We accept returns only for products that are:

  • Damaged on arrival
  • Faulty or defective
  • Incorrectly supplied

To request a return, customers must contact us within 48 hours of receiving their order.

Non-Returnable Items

For hygiene, health, and food safety reasons, we cannot accept returns on:

  • Fresh fruits and vegetables
  • Frozen or chilled products
  • Perishable food items
  • Opened or used products
  • Products without original packaging
  • Items damaged after delivery

How to Request a Return

If you experience an issue with your order, please contact our customer support team with:

  • Your order number
  • Clear photographs of the item
  • A brief explanation of the issue

Our team will review your request and respond as quickly as possible.

Refunds

Once your return request is approved, refunds will be issued to the original payment method.

Please note that processing times may vary depending on your bank or payment provider.

Exchanges

We may offer a replacement or exchange for eligible products depending on product availability.

Order Cancellations

Orders can only be cancelled before dispatch. Once an order has been shipped, cancellations may no longer be possible.

Delivery Responsibility

Customers are responsible for providing accurate delivery information at checkout.

TJ Asian Store is not responsible for delivery issues caused by:

  • Incorrect addresses
  • Missed deliveries
  • Customer unavailability
  • Courier delays beyond our control

Contact Us

If you have any questions regarding returns or refunds, please contact us through our website contact page.

Thank you for choosing TJ Asian Store.